Can I use my own fabric?

Unfortunately not, but please let us know the fabric and we will be happy to look into sourcing this for you. 

Do you sell just fabric?

We don’t unfortunately, we only supply fabric for upholstering our products, however you can order extra fabric at the time of ordering.


Do you re-upholster chairs?

Sorry, we only manufacture chairs from start to finish.

Can we have any fabric on any chair?

Yes, in most cases, (dependant on pattern repeat) we will be able to help you with most fabric choices. 

Do you have additional fabrics available other than what’s listed on your website?

Yes, we have an extensive collection of fabrics available, please call the office on 0330 900 3300 or message our online chat. 


Can you fabric match existing accessories in my home?

Yes, we welcome our customers to supply any colour swatches they would like to match to, and our design advisor will try to find the perfect match.

Can I see a sample of the fabric, before committing to a purchase?

Yes, we can supply up to 6 fabric swatch samples at a time to be delivered to your home.

Can I order additional fabric when placing my order?

Yes, additional fabric can be purchased upon time of ordering. 

Can I upholster each chair differently?

Carver Chairs may be upholstered singularly, whilst it is possible to upholster Dining Chairs and Barstools in pairs. However this is all dependent on fabric house. 

Can I have more than one fabric on one Chair?

In most cases yes, but this depends of fabric order quantity and minimum orders.



Can my dining chairs have shorter legs?

Unfortunately these are made to the spec as stated on the website.


Can my bar stools be made higher?

Yes, these can be made to a maximum height of 800mm from floor to seat. 


Can my bar stools be made shorter?

Yes, the smallest height available is 650mm from floor to seat. 


Can I see a sample of the leg colour finish?

Yes we provide samples of our leg finishes, please call the office on 0330 900 3300, to request samples. 


Do you offer extra spec on your chairs?

Yes we can offer, beading, piping, and fabric combinations, please see our Extra Specifications page for more information.


Can I have piping in a different fabric?

Yes, where piping is existing on a model we can provide this in different colours and fabrics, but we can’t add additional piping to a product that doesn’t originally have it. 

Can I paint my chair legs myself? 

Yes, we offer raw finish on our legs so that you can finish them with the shade you require.


Can my chairs be made any quicker?

We will always endeavour to get your order to you as soon as we can, but as most of our products are made to order, we have a standard lead time from within 6-8 weeks from point of order to delivery. 


How much do you charge for delivery?

Delivery charge is dependant on quantity ordered and location, please see, Delivery Information.


Can you deliver without a signature if I’m not home?

Yes we can leave your order in a safe place as requested, if pre arranged by you. 


Do you have chairs in stock for immediate delivery?

We have a limited amount of chairs in stock, these will have a shorter delivery time than made to order, in most cases delivery will be within 2 weeks, please see,  Delivery Information for more information. 


Do you ship overseas?

In most cases we do not ship overseas but we are happy to ship to a UK based freight forwarder of your choice. We currently distribute to the UK mainland only and quote for pallet deliveries to Ireland and other off shore areas. 


When will I know when my order is being delivered?

We will email 1 week prior to delivery, and we will text or call on the day of delivery when we are 1 hour away. This minimises inconvenience to you. For further information please see Delivery Information.


Can my “stock” order be delivered with my made to order chairs?

Yes we can deliver all chairs together if that’s what you’d prefer.


Will I be contacted on the day of my delivery?

Yes, you will get a text or call 1 hour prior to our driver’s arrival, see Delivery Information.

General enquiries

Are you open on weekends? 

We are not open on weekends, but if you can’t make our opening hours Monday to Friday 9-4pm, we can arrange a weekend appointment to suit.


Can I bring my designer to your showroom? 

Yes of course, we are happy to welcome you and your designer.


Can I bring my dog to the showroom? 

Yes please, we love dogs ……and babies.


Can I use offer codes if not ordering on-line?

Yes we will honour any offer codes we have online at the time of ordering.


Can I order below a stated minimum quantity?

In some cases we can accommodate this. Please enquire to our sales office for information.


Can I order a one off sample?

We offer our Bum Test where we will bring your preferred model to your home for you to try, or you can also visit our Showroom to view our extensive collection. 

Can I order now, even if I'm not ready?

Yes we are happy to store your order in our warehouse at no extra charge for up to 6 months.


Can I return my chairs if I don’t like them?

Unfortunately we don’t accept returns unless there is a manufacturing fault. As all of our items are made to order we encourage you to visit our Showroom, have a Bum Test and order Fabric swatches so that you are fully happy before you commit to a purchase. 


Can I see the chair before I commit to a purchase?

Yes, we’d love to see you at our Showroom at our Head Office, or we can offer a Bum Test.


Do your Chair models require self-assembly like a lot of other Chairs available on the domestic Market?

Absolutely not, our Chairs are fully constructed in the production process and even strong enough for Commercial use.


Any more questions?  

Please call our office on 0330 9003300, or send us a message on our online chat and we’ll be more than happy to help.

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© 2017 The Chair People Limited. Incorporated and registered in England and Wales. Registered address : UNIT A3 , Halesfield 13, Telford, Shropshire, TF7 4PL. Registered number 6912749



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