THE CHAIR PEOPLE TERMS & CONDITIONS

 

TERMS OF SALE updated 1st July 2017

 

PRICES

All prices published are correct at the time of publish and inclusive of VAT at the current rate but exclude delivery and installation charges unless otherwise stated.

 

PAYMENT

Full payment is required on placement of order to confirm the specification and process through to production.

Please read carefully the full set of terms and conditions prior to payment, as any payment received means you have accepted the terms and conditions of sale. Preferred payment is by card or bank transfer

 

MADE TO ORDER – CHANGES / CANCELLATIONS

Orders are bespoke made to order to the customer specification requested; we do not accept changes or cancellations after order placement.

 

MADE TO ORDER - LEAD TIMES

Made to order furniture upholstered in treated fabrics delivered within 6 – 8 weeks from order confirmation

Made to order furniture upholstered in fabrics which require to be sent for additional treatment delivered within 8-10 weeks from order confirmation although lead times are subject to:-

  1. Fabric availability
  2. Production capacity
  3. Customer acceptance of offered delivery and remote delivery regions may slightly extend this. 

 

We are not liable for any delays and/or failures in delivery if access cannot be gained to the delivery address stated on the agreed delivery date or under any other circumstances beyond our reasonable control.

Additional delivery charges may also be incurred.

 

MADE TO ORDER/ OUTSIDE STANDARD TERMS OF SALE FABRIC DELAY

If you have placed an order online without prior checking lead times with the office, very, very rarely fabrics can be out of stock and this may extend our standard lead times. If this does happen, we will contact you:-

 

DELIVERIES/COLLECTIONS

Order confirmation email, upon acceptance and processing of your order we will provide you with a week that our Home delivery Team will contact you to arrange delivery.

Customers will be notified up to one week prior to furniture being despatched or available for collection from The Chair People holding warehouse.

For full delivery, service details please refer to our delivery section of our website.

Depending on the item’s weight, size, quantities, and delivery destination different carrier’s services may be used to deliver your order. 

Customers are responsible for checking their orders on receipt.

 

MADE TO ORDER - RETURNS & REFUNDS

All made to order items are none refundable unless faulty/Damaged subject to manufacturer guarantee.

 

DAMAGES

  1. Visual packaging damage

 Must be signed for as damaged/faulty at the time of the delivery/collection for The Chair People to be able to make a claim for any replacement.

  1. If only the product is damaged/faulty and the packaging is all-ok.

Customers are responsible for checking the goods at the time of delivery/collection. You must call or email within 2 working days of receipt of your order, other outside carrier terms and conditions apply in addition and will be stated at time of order. Images will be requested to support your claim to enable the Remedial Department to make a judgement of the quickest resolution for you.

 

GUARANTEE- MANUFACTURING FAULTS

5-year guarantee on made to order products

1 year guarantee on stock products

Products excluded from any manufacturer guarantee are Clearance and sales items used for the purpose of ex-showroom display.

ALL GUARANTEES EXCLUDE MISUSE AND WARE AND TEAR

 

EXPRESS DELIVERY LEAD TIMES 

We aim to deliver Chair Studio & Ex Display items to you within 15 working days from receiving your order, although 24hr – 48hr delivery options may be available subject to size and destination of your order but may incur additional charges.

Fabulous Footstools can be delivered within 3 working days although some remote destinations might exceed this.

 

EXPRESS DELIVERY (STOCK EX DISPLAY) -RETURNS & REFUNDS

If you have received your order and wish to return it, you have 14 days from the date of receipt in which to inform us of your decision. The goods must be retuned in their original condition complete with packaging. Upon receipt of returned goods all monies will be refunded less the original delivery charge 

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© 2017 The Chair People Limited. Incorporated and registered in England and Wales. Registered address : UNIT A3 , Halesfield 13, Telford, Shropshire, TF7 4PL. Registered number 6912749

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