Lead Time
your design journey
From the moment we receive your design profile, there are possibly several steps prior to placing your order.
- Receiving your complimentary fabric samples if required.
- Personalised quotations tailored to your choices.
- The Bum Test - viewing your chosen models of interest if required.
If you already know the exact models and fabrics required and do not require the Bum Test, your journey time can be significantly shortened, allowing you to place your bespoke order more quickly.
How Long Will My Order Take?
Once you’ve finalised the details of your bespoke order, we’ll provide you with a clear production lead time so you’ll know exactly what to expect.
On average, our handcrafted pieces are delivered within 11 to 16 weeks from the date of purchase, with several factors affecting this.
What Affects Lead Times & What to Expect
Several factors can influence your lead time - things like fabric availability, current production capacity, seasonal demand, and where your order is being delivered.
But don’t worry - your design advisor will confirm your estimated lead time before you place your order, so there are no surprises.
Once your payment is processed, you’ll receive a full order confirmation along with a delivery contact date.
From there, everything is in motion - we’ll then make contact by the date specified to arrange your delivery.
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Our Design Advisors will bring your vision to life.
