welcome to
Your Design Journey
How long does this take ?
The design journey typically takes anywhere between 2 to 4 weeks, depending on whether you require design advice, fabric samples, and our popular Bum Test service.
If you already know the exact models and fabrics required - perhaps as a returning customer or after visiting a partner showroom - and do not require the Bum Test, your journey time can be significantly shortened, allowing you to place your bespoke order more quickly.
Step 1
Share your vision
Start your journey by answering a few quick questions about your requirements.
This helps us clearly understand your vision, style, and budget so we can bring your ideas to life.
You’ll also have the option to upload any relevant plans, layouts, images, or fabric inspirations you may have.
Step 2
Design Advice
One of our Design Advisors will carefully review your preferences to get a clear sense of your style and needs.
We’ll reach out by either phone call or email first to explore your options together, and if it helps, we can follow up with a complimentary online design advice meeting - whatever feels right for you.
Guiding you every step of the way in creating custom made chairs tailored for you and your home.
Step 3
Fabric sample service
We offer complimentary fabric samples.
With access to thousands of fabrics from luxury UK fabric houses, your design advisor will expertly guide you through options tailored to your style and practical needs.
Once we’re aligned with your vision, budget and lead time, we’ll arrange for selected fabric samples to be delivered straight to your door, which generally arrive within 1 working week - so you can see and feel them in your own space.
Step 4
Quotations
Once you've selected your ideal fabrics and preferred models, we'll provide personalised quotations tailored to your choices.
We can provide numerous quotations based on alternative fabrics or models - helping you compare and make the best decision for your space and budget.
Step 5
The Bum Test
The Bum Test is a unique service that lets you try our luxurious Chairs and Barstools in your home.
We bring a selection of expertly crafted models to your door, allowing you to see how they look, feel, and complement your space. This convenient service ensures you can choose the perfect products with complete confidence.
*This service does not currently cover the whole of the UK, as we tie in with our delivery routes.
Step 6
Placing Your Order
Once you've finalised your order specifics, you will provided with an accurate production lead time, giving you a clear timeline of how long your order will take to be expertly crafted.
You will receive an email with a the finalised quotation, a payment link, T&C’s and any product associated care guides to complete your order.
Once your payment is processed, you’ll receive an order confirmation and a delivery contact date, confirming everything is in place and moving forward smoothly.
Step 7
Delivery
When your order is nearly ready, our delivery team will make contact by email to offer a date and approx time window, typically within 2 weeks.
On the day, your driver will text an accurate ETA 1 hour before arrival, and deliver your order to a ground floor room of your choice. We'll unpack and remove all packaging, leaving you to enjoy the luxury and comfort of your bespoke chairs or bar stools.
BEGIN YOUR CUSTOM CHAIR JOURNEY TODAY
Let us know your preferences
Answer a few quick questions - it only takes 3 minutes.
Our Design Advisors will bring your vision to life.
