We are firmly committed to respecting your privacy and complying with applicable data protection and privacy laws.
We wish to help you make informed decisions, so please take a few moments to read this statement and learn how we use your personal information.
We may collect information about the software on your computer (your browser version etc) and your IP address (your connection with the internet) in order to improve your interaction with our website. This may happen automatically without you being aware of it.
Cookies also enable us to generate statistics about the number of visitors we have, how they use our website and the internet, allowing us to improve the service we provide. You can set your browser to reject our cookies if you wish (you should consult your browser help section for details), but this may restrict your use of ours and other websites. For more information about cookies, please see our cookies statement.
From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.
We will not sell or pass your personal information to third parties unless you have given us permission to do so or it is strictly necessary to deliver products or services ordered or used by you and where prior notification have been provided to you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service.
We may be obliged to disclose personal data to a third party if we have a legal or regulatory obligation to do so, for example, to comply with a court order, or meet obligations in accordance with applicable law.
Any social media posts or comments you send to us (on our Facebook page, for instance) will be shared under the terms of the relevant social media platform on which they are written and could be made public. Social media platforms are controlled by third parties and we are therefore not responsible for this kind of sharing. We recommend that you review the terms, conditions, and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large.
Any comments you make on these services and on social media, in general, must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
To ensure we meet our legal data protection and privacy obligations, we only store your information for the purposes it was initially acquired for. When ordering from us, we will store your information for processing of quotes, orders, deliveries and general customer service. It is important that we store your information for warranty/guarantee purposes and referencing of historic orders for customer queries. You have a right to request that your information is removed from our database at any time, however we remind you that by removing your information, your warranty is invalidated as we would no longer hold a record of sale.
Where your information is held as part of our website subscription to newsletters, e-flyers and email contact, an option is included at the foot of our mail outs for you to opt out of future correspondence.
You can contact to us at any time to request removal of the personal information we may hold about you.
Please email: [email protected]
Please quote your name and address, together with your order reference, if relevant. We would be grateful if could also provide brief details of why you wish to have your details removed from our database, however, this is not a requirement.
We will not make any charge for removing any personal information we hold about you. We may take reasonable steps to confirm your identity before removing the personal information we may hold; this is for your security.
You can write to us at any time to obtain details of the personal information We may hold about you.
Please email: [email protected]
Please quote your name and address, together with your order number, if relevant. We would be grateful if could also provide brief details of the information you wish to receive a copy of this will help us to more readily locate your information. We will not make any charge for providing you with a copy of the personal information we hold about you. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may; this is for your security.
We use personal data for the following purposes:
- Processing orders
- Managing or administering your account
- To provide you with the services you have requested through our website
- Responding to account enquiries or handling complaints
- To respond to requests for information submitted by you on our website
- For research purposes and to improve the services we offer
- In order to comply with our legal obligations
To protect our contractual and other rights; for example, we may pass your details onto a third party should we believe there has been fraudulent activity in relation to a payment
We may also undertake market and product analysis based on your use of our services and products
We may contact you with information regarding new developments, products, services, and special offers by post, telephone and automated means such as email and the internet (subject to any preferences expressed by you)
If you have consented to receive details of products and services, events, and training or have signed up for our newsletter, you can contact us at any time to request that your details are removed from lists used by us for any or all of those purposes. You may also unsubscribe from our newsletters via the third-party software from which they are sent, details of which can be found in the footer of such correspondence.
We recognise that people are becoming increasingly concerned about how companies protect personal information from misuse and abuse, and about privacy in general.
All personal data that you supply to us from our website is stored on servers managed by our hosting provider. We understand that our hosting provider employs servers sited in data centres that have the highest level of security accreditation at the time of implementation. For your protection we never store any payment details and where possible we store personal data such as passwords, encrypted.
Please also be aware that communications over the internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Our Payment Service Provider is Natwest Tyl. Natwest Tyl provides a secure payment gateway, processing payments for thousands of online businesses, including ours. It is Tyl’s utmost priority to ensure that transaction data is handles in a safe and secure way.
Tyl uses a range of secure methods such as fraud screening, IP address blocking and 3D secure. Once on the Tyl systems, all sensitive data is secured using the internationally recognised encryption standards. Natwest Tyl is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by banks and banking authorities to ensure that their systems are impenetrable.
In addition, you know that your session is in a secure, encrypted environment when you see a padlock symbol in the URL bar of your browser, so when purchasing through out site, you can be sure that you are completely protected.